We are here to ensure you have a positive customer experience!

We provide technical support to assist customers in the use and understanding of all PACS products.  Both internet-based and phone support is available to our customers Monday through Friday (excluding Holidays), 8:00 am to 5:00 pm.

Attention: If you are a taxpayer needing assistance filing your protest online, you will need to contact your local Appraisal District. Their contact information will be on your Appraisal Notice that was mailed to you or you can select your county by visiting the Texas Comptroller’s County Directory located here: https://comptroller.texas.gov/taxes/property-tax/county-directory/

There are two ways to contact Support:

Team Support – Harris Govern uses a tool called TeamSupport to track support requests.  This tool also has chat features integrated so you may chat with a support specialist.   Please click the link below to log in to your TeamSupport account.

Harris Govern Team Support

Support Phone Line  – To contact support, call 972-265-7300 and select 1 for Support or simply say the representatives name. This will connect you to an available support representative.

Angela Keeton, VP Support

Randy Sprouse, Support Manager

Bryan Loyd, IT Manager

Abigail Thomas, Mobile Support

Amy Hill, Support

Ashley de Villeneuve Reed, Support

Becky Oliver, Support

Brandon Hartwell, Support

Bryan Demerath, Support

Cornelius McCune, Support

Essie Flowers, Support

Jason Hunter, Support

Bryan Lloyd, Systems

Michelle Ortiz, Support

Robert Kinsall, Systems

Roger Sha, Systems

Roy Holcomb, Support

Steve Ahrens, Support

Suzanne White, Support

Virginia Jackson, Support