1.Step 1: Create a TeamSupport Ticket and Confirm Certification of Levies
Purpose
Create a TeamSupport ticket with the heading “Create Bills and Statements for XXXX Tax Year”. This ticket will allow us to monitor your progress through this process. In this step, you will also confirm certification of levies has been accepted. Questions as you progress through the “Create Bills and Statements” process can be addressed on this one ticket, until completion.
Prerequisites
In order to start this process, notification from the Assessor’s Office should have been received stating that the Levies have been certified.
Procedure
In addition to a verbal confirmation to view certification of levies are complete in PACS 9.0, choose Activities>Levy>Levy Certification. For the New Year Run ID, the status would be Accepted. This status enables the creation of Levy Bills. If the status is not Accepted, please contact the Assessor’s Office to see when this process will be completed.
2.Step 2: Perform Data Checks
Purpose
To find special characters or data length issues that may exist within data. This allows data to be updated with the correct length so that it does not cause issues with the display of information on the tax statement.
Prerequisites
Confirmation from the Assessor’s Office should have been received stating that the Levies have been certified.
Procedure
Update the Team Support Ticket that was created in Step 1 requesting that Data Checks for special characters be made to your system. Please note that if you have queries that you generated to perform these steps within your system please generate them as you normally would. After you have completed generating them it is recommended that you notify us that you have performed the checks on your system but we will need to perform the steps as a final confirmation.
Once the checks have been completed, the TeamSupport Ticket will be updated so you can continue to Step 3 of the checklist.
3.Step 3: Creating Levy Bills
Purpose
Use this procedure to create levy bills. The initial amount due for a property is based on the taxable value divided by 1,000 and multiplied by the levy rate.
Prerequisites
- In order to perform this procedure, the following user right is required:
- Levy Functions > Levy Bill Functions > Create Levy Bills
- The levy certification run for which bills will be created has a status of Accepted.
Procedure
- In PACS 9.0, choose Activities > Levy > Levy Certification.
- In the Levy Certification Runs window, right-click a run and choose Create Levy Bills.
- In the Create Levy Bills dialog box, select the due date for the bills and click OK.
The levy bill creation process is initiated and the dialog box closes.
Result
When the process is complete, you receive a PACS inbox notification, and the levy certification run’s status is changed from Accepted to Bills Created.
4.Step 4: Balancing Levy
Purpose
Use the Certification of Tax Roll Report to show the difference between the assessed value and total levy at the time bills are created. The amount to be collected can be slightly different because of rounding. However, a variance on this report needs to be reviewed.
Procedure
- In PACS 9.0, choose Reports > Certification > Certification of Taxroll.
- In the Reports Settings section of the Certification to Tax Roll dialog box, enter report selection criteria as required:
- Year
- As of Supp
- In the Selection Filtering section, select the sort order from the following Print Totals By options:
- Tax Area
- Tax District
- Levy
- Pending Tax Area
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
5.Step 5: Undoing the Creation of Levy Bills
Purpose
This procedure is optional.
Use this procedure to undo the creation of levy bill.
Note: The Undo Create Bills menu option is enabled only once a bill is created. Further, once a bill is activated, it cannot be undone.
Prerequisites
- In order to perform this procedure, the following user right is required:
- Levy Functions > Levy Bill Functions > Undo Create Levy Bills
Procedure
- In PACS 9.0, choose Activities > Levy > Levy Certification.
- In the Levy Certification Runs window, right-click a run and choose Undo Create Levy Bills.
Result
All records for the current levy year that were created are deleted.
6.Step 6: Activating Levy Bills
Purpose
Use this procedure to activate newly created levy bills.
Prerequisites
- In order to perform this procedure, the following user right is required:
- Levy Functions > Levy Bill Functions > Activate Levy Bills
Procedure
Caution Once newly created bills are activated, the status is changed to Bills Activated and the bill creation cannot be undone.
- In PACS 9.0, choose Activities > Levy > Levy Certification.
- In the Levy Certification Runs window, right-click a run and choose Activate Levy Bills.
Result
All newly created bills are activated.
7.Step 7: Run a Receivable Summary Report
Purpose
Confirm all beginning balances are populated.
Procedure
- In PACS 9.0, select Reports>Monthly>Receivable Summary Report.
- Select the Current Date.
- Select User Property Taxes include all.
- Confirm the Beginning year balances for the new year.
- IF balances are 0.00 or no data prints on the reports, the Treasurer’s rollover would need to be performed from Activities>Administration>Treasurer’s Rollover.
8.Step 8: Review Statement Configuration
Purpose
Use this procedure to specify the information that will be included when statements are generated. This configuration will be used for the two types of statements: property tax statements and taxpayer statements.
Prerequisites
- In order to perform this procedure, the following user right is required:
- Tax Statement > Statement Configuration
Procedure
- In PACS.ADMIN, choose Tools > Statement Configuration.
- Complete the following options:
- Please Select a Year
- Select Default Property Statement
Property Tax Statement Options
- The following selections apply to Property Tax Statements
- Print Levy Rates
- Print Taxable Value per levy
- Print Property Taxes Paid in Previous Year
- Select Items to Print on Back
- Include Detailed Levy Data for Current Year
- Print Address Change template on back of payment coupons
Taxpayer Statement Options:
- The following options apply to Taxpayer Statements
- Specify the settings for taxpayer statements:
- Select Items to Print on Back
- Print Address Change template on back of payment coupons
- In the Taxpayer Statement Message pane, type the message to be included in the message box on the tax statement.
- Specify the settings for taxpayer statements:
Note: You can enter up to 525 characters.
- Click OK.
9.Step 9: Review Properties for Special Circumstances - Optional
Purpose
This step is to confirm that the following items are updated, if needed, so that the creation of statements will reflect correctly.
Procedure
Confirm the each of the following items has been completed:
Coding properties for Mortgage companies should be completed at this time so the statements generated will reflect the correct mortgage company.
Special Assessment bills should be entered, calculated and balanced so the statements generated will reflect the special assessment bills.
10.Step 10: Creating Tax Statement Groups
Purpose
Use this procedure to create statement groups that are for the new year’s property taxes and/or special assessments. With this procedure, taxing jurisdictions are grouped together based on which taxing units will be sent out on a statement together.
Prerequisites
- In order to perform this procedure, the following user rights are required:
- Tax Statement > Create Tax Statements
- Tax Statement > Print Statement Run
- Tax Statement > Tax Statement Group
Procedure
- In PACS 9.0, choose Activities > Levy > Tax Statements > Tax Statement Group.
- In the Levy Tax Statement Groups dialog box, click Create.
- In the Tax Statement Group Maintenance dialog box, in the Description field, enter a description for the tax statement group.
- In the Options section, complete the following options as required:
- Include Property Taxes for all Tax Code Areas
- Include Assessments to Appear on Statements
- To add a new row for assessment data, click Create.
- Complete the following options as required:
- Assessment Code
- Description
- Type
- Combine Assessment/Fees on Statement
- Separate Assessment/Fees on Statement
Note The Combine Assessment/Fees and Separate Assessment/Fees options are global settings and are applied throughout the system.
- Click OK.
- Close out the statements group.
11.Step 11: Generating the Levy Tax Statements
Purpose
Use this procedure to generate tax statements.
You can create statements with:
- Single payment coupons
- Multiple payment coupons for a single property with multiple owners
- Multiple payment coupons for a taxpayer with multiple properties.
Note The paper size on which statements print is not configurable. When printing tax statements, formatting is as follows:
Property statement: Single Payment Coupon prints letter-sized paper only
Property statement: Coupon only prints letter-sized paper only
Property statement: Multi Payment Coupons for single property with multiple owners prints legal-sized paper whether or not special assessments & fees are included (This statement fits Master’s Touch #10 Custom envelopes. Address info does not fully display in Standard #10 envelopes.)
Taxpayer statement: All statements print legal-sized paper only
Important On printed tax statements for properties with more than seven assessments, information from the Assessments box may continue printing into the Amount Due box, which is displayed immediately below (Activities > Levy > Tax Statements > Create Tax Statements).
Prerequisites
- In order to perform this procedure, one of the following user rights are required:
- Tax Statement > Create Tax Statement
- Tax Statement > Print Statement Run
- The tax statement group has been set up.
- The tax statement configuration has been set up.
- If fees need to be split in half to support half payments, the Allow Half Pay check box must be selected in PACS.ADMIN (Tools > Code File Maintenance > Collections > Fee Type) for the fees involved.
- If prior values were suppressed on notices and they also need to be suppressed on the statements, set the Suppress Prior Values on Tax Statement that were Suppressed on Appraisal Notice to
True
(Tools > System Configuration > System category > Tax Statement Configuration node).When set to
True
, this configuration is applied to statements for properties that have the Do Not Print Prior Year Values on Appraisal Notices check box selected in the Property Codes panel: - If a message needs to be printed on tax statements regarding the suppression of prior year values, the Suppress Prior Year Values attribute must be selected and a message entered in the Tax Statement Message code file Tools > Code File Maintenance > General > Tax Statement Messages). This attribute can be selected only for one tax statement message code.
- Messages that need to print on the tax statements have been entered and enabled as required in the Tax Statement Messages code file (Tools > Code File Maintenance > General > Tax Statement Messages).
- If the supplement reason from the property needs to be displayed in the message area of the tax statement, the Supplement Reason attribute must be selected.
The supplement reason to be used will be the reason for the most recent supplement group with outstanding bills, and the supplement group used will not be later than the year of the tax statement.
Note The Supplement Reason attribute can be selected for only one tax statement message code.
- If the supplement reason from the property needs to be displayed in the message area of the tax statement, the Supplement Reason attribute must be selected.
Procedure
- In PACS 9.0, choose Activities > Levy > Tax Statements > Create Tax Statements.
- Tax Statement run history will be displayed.
- In the Levy Statements window, click Create.
- You will then be at the Create Levy Statement Wizard Tax Statement Group Selection. A historic listing of all tax statement groups that have been created in your system will display. Select the group tor this year that you will be creating tax statements for by highlighting it and then select Next. You will then be taken to the Create Levy Statements Wizard box.
- In the Select Levy Criteria dialog, in the Property Type Information section, select the property type or types.
- In the Statement Options section, select one of the following options:
- Property Statements – Single payment coupon
- Generate Statements for First Half Payment
- Generate Statements for Second Half Payment
- Property Statements – Multiple payment coupons
- Taxpayer Statements
- Property Statements – Single payment coupon
- Enter the effective date:
- Effective Date
- Click Finish.
Result
When the creation of statements is complete, you will receive notification in your PACS inbox.
Note Previewing a statement does not generate copy in the Inbox.
12.Step 12: Printing a Totals Report for Statement Runs
Purpose
Use this procedure to create a report that lists the properties in the tax statement run by property type, special assessment and tax statement message code.
Procedure
- In PACS 9.0, choose Activities > Levy > Tax Statements > Create Tax Statements.
- Select one of the levy statements that you wish to view the print statement run for and choose Print Statements.
- In the grid that displays the print runs, select the print ID you wish to print totals for and click Totals.
- In the Print Statement Run Totals window, select one of the following options:
- Print Totals with Statement Run Summary Page
- Print Totals Only
- Print Statement Run Summary Page Only
- To set the output settings, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
13.Step 13: Printing Levy Statements
Important: Be sure to carefully proof your statements from the property or taxpayer events prior to exporting the statement files to your print vendor. Also be sue that you receive a sample of statements from your vendor to confirm accuracy of the statements.
Purpose
Use this procedure to print levy statements for a selected tax statement group.
Procedure
- In PACS 9.0, choose Activities > Levy > Tax Statements > Create Tax Statements.
- Click Print Statements.
- In the Levy Statement Print History dialog box, either select the existing run to print and click Details, or click Add to create a new print run with the Print Levy Statements Wizard.
- In the Statement Information section, enter a description.
- Choose one of the following Print By options:
- Property – All properties within the statement group.
- All Mortgage Companies – All the mortgage companies within the statement group.
- Mortgage Company – Only for a specific mortgage company. Select the mortgage company from the drop-down list.
- Agents – Properties with agent assignments.
- Agent – A specific agent. Select the agent from the drop-down list.
- All Taxservers – All tax server coded accounts.
- Taxserver – A specific tax server.
- Undeliverable – Property owners with addresses coded as undeliverable.
- Foreign Address – Property owners with any address other than a U.S. address.
- Choose from the Include on Statements and Exclude on Statements options as required:
- Escrow Balance
- Accounts with Rollback Taxes Due
- Select the agent, mortgage, and tax server printing options.
- Select one of the following print options:
- Agent Statement Copy
- Mortgage Statement Copy
- Print Taxserver Copy
- Select the following agent, mortgage and taxserver printing options as required.
- Print Agent & Taxpayer Copy
- Print Agent Copy Only
- Do not print Agent or Taxpayer Copy
- Print Mortgage & Taxpayer Copy
- Print Mortgage Copy Only
- Do not Print Mortgage or Taxpayer Copy
- Print Taxserver & Taxpayer Copy
- Print Taxserver Copy Only
- Do not print Mortgage or Taxpayer Copy
- Select one of the following print options:
- In the Print Options section, choose from the following:
- Include Undeliverable Address
- Include Foreign Address
- Include Statements with Zero Tax Due
- Beginning Statement ID
- Ending Statement ID
- Sort Option – Select alphabetical, geographical or zip code order.
- Complete the Output options and click Finish.
- Click Close to complete the process.
14.Step 14: Deleting Levy Statement Print Runs
This procedure is optional.
Procedure
- In PACS 9.0, choose Activities > Levy > Tax Statements > Create Tax Statements.
- Select one of the levy statements that you wish to remove the print statement run for and choose Print Statements.
- In the grid that displays the print runs, select the print ID you wish to remove and click Delete.
- Confirm that you wish to delete the selected print run.
15.Step 15: Print Levy Reports
The reports within this section are available for your use as required during levy processing.
15.1.Levy Rates Report
Purpose
Use this report to generate a list of levy rates with tax areas.
Procedure
- In PACS 9.0, choose Reports > Levy > Levy Rates Report.
- In the Report Settings section of the Levy Rates Report dialog box, enter report selection criteria as required:
- Assessment Year
- Tax District
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
15.2.Levy Rates by Tax Area Report
Purpose
Use this report to generate a list of levy rates within the selected tax areas or levy rates affected by the selected tax districts or levies for a given year.
Procedure
- In PACS 9.0, choose Reports > Levy > Levy Rates by Tax Area.
- In the Report Settings section of the Levy Rates Report dialog box, enter report selection criteria as required:
- Assessment Year
- Tax Areas
- Tax Districts
- Levies
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
15.3.Levy Rate Summary Report
Purpose
Use this report to review a summarization of levy rates for the tax areas within schools or cities.
Procedure
- In PACS 9.0, choose Reports > Levy > Levy Rate Summary.
- In the Levy Rate Summary dialog box, set the Report Settings as required:
- Assessment Year
- City Tax Districts
- School Tax Districts
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
15.4.Assessment/Tax Roll Reconciliation Report
Purpose
Use this report to display the change in assessed value, exemptions, taxable value, and total tax between the selected beginning and ending supplements.
Procedure
- In PACS 9.0, choose Reports > Levy > Assessment/Tax Roll Reconciliation.
- In the Report Settings section of the Levy Rates Report dialog box, enter report selection criteria as required::
- Assessment Year
- Tax Areas
- From Supplement
- To Supplement
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
15.5.Generating a Tax Roll Report
Purpose
Use this report to list the taxes to be collected per tax area.
Procedure
- In PACS 9.0, choose Reports > Certification > Tax Roll Report.
- In the Tax Roll Report dialog box, complete the Report Settings as required:
- Tax Year
- Tax Area
- As of Supplement
- Details & Totals
- Totals Only
- Do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
15.6.Total Taxes Levied Report
Purpose
Use this report to print the total taxes levied based on levy certification for the selected assessment year, tax districts and tax areas.
Procedure
- In PACS 9.0, choose Reports > Certification > Total Taxes Levied.
- In the Certification Total Taxes Levied dialog box, set the Report Settings and Preparer Information as required:
- Assessment Year
- Tax Districts
- Tax Areas
- Print Totals Only
- Preparer’s Name
- Phone Number
- Fax Number
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
15.7.Generating the Refund Levies Report
Purpose
Use this procedure to generate a report displaying all of the data associated with a refund levy.
Procedure
- In PACS 9.0, do one of the following:
- Choose Reports > Levy > Refund Levy Run.
- Choose Activities > Levy > Generate Refund Levy Totals, select a refund levy run and click Print in the Generate Refund Levies toolstrip.
- In the Report Dialog box, select a Run ID from the drop-down list.
- To set the output setting, do the following in the Output Settings section:
- In the Format drop-down list, select the report output format.
- In the Filename field, enter the report file name.
- In the Description field, enter a report description.
- Click Preview to preview the report. Click Post to generate the report.
16.Step 16: Print Receivable Summary Report
Purpose
This report is generated to ensure that the beginning balances are built correctly.
Procedure
- Go to Reports>Monthly>Receivable Summary Report
- Enter the Current date
- Select User property taxes include all.
- Confirm the beginning year balances for the new year.
- IF balances are 0.00, the Treasurer’s rollover would need to be performed from Activities>Administration>Treasurer’s Rollover.
17.Step 17: Populate Fiscal Balances
This step only needs to run if the new year balances do not print on the Receivable Summary Report. If the new year balances do not print on the report generated in Step 7, then the fiscal balances will need to be populated.
Activities>Administration>Treasurer Rollover>Populate Beginning Fiscal Year Balances
- Select the Year from the drop down box.
- This will populate a list of tax districts and special assessment agencies that should have a beginning fiscal balance, but currently do not.
- When OK is selected beginning fiscal balances will be populated for all items that are listed on the screen.
18.Resetting the Levy Year
Step: 18
Purpose
Use this procedure to reset the levy year, which allows the levy certification process to begin again.
This procedure can be used after the system has been certified and after cancelations and supplements have been created. However, this procedure is not available once a payment has been applied to any active bills. Furthermore, no property can have an active payout agreement.
Resetting the levy year may take an hour or longer, depending on the amount of data involved (i.e., supplements, properties, levies). And while the process runs, effected tables are locked down and many functions related to payment processing are disabled. For these reasons, we recommend that you run this process after normal business hours.
Prerequisites
- In order to use this procedure, the following user right is required:
- Activities > Certification Process
- Levy Functions > Levy Certification Functions
Procedure
- In PACS 9.0, select Activities > Levy > Reset Levy Year.
- In the Refund Levy Year Dialog box, select the Year of the levy and Levy Run to be reset. Then select the Batch.
- Click Apply to proceed.
Note You are warned if further action is needed prior to resetting the levy year.
19.Move System to New Collection Year
Purpose
Update Reports to Show the New Year as the Current Tax Year
Prerequisite
Levy and assessment bills and tax statements have been created. All Levy Reports have been completed.
Note: Run this step before posting any payments to the new tax year.
Procedure
Administration> Treasurer Rollover > Move System to New Collection Year