WA Customer Service Alerts

Customer service and message procedures enhance customer service information processing including storage of pertinent forms and documents, tracking of processes and events, and retrieval of this information for display, mailing and reproduction.

Purpose

Use this procedure to:

• Display alerts when several new conditions apply to a property.
• Notify users of events that have occurred.

Prerequisite

• In order to perform this procedure, the following user right is required:
  • Codefile Maintenance > General > Property Group Codes

Procedure

1. In PACS.ADMIN, choose Tools > Code File Maintenance. The open the General category and select Property Group Codes.
2. In the Property Group Codes dialog box, click Add. 

Complete the following options as required

• Code

1. Click Save. Then click Close.

Purpose

Use this procedure to configure global alerts for all users by notifications and warnings system-wide.

Prerequisite

• In order to perform this procedure, the following user right is required:
  • PACS Administrator > Global Sign-In Messaging

Procedure

• In PACS.ADMIN, choose Tools > Global Sign-In Messaging.
• In the Global Sign-In Messaging dialog box, click Add.

In the Details section, complete the following options as required:

• Title

• Click Exclude Users.
• In the Exclude User dialog box, in the Select Users column, select the users to be excluded from receiving the notification, and click the arrow to move them to the Excluded Users column.

  

• Click OK. Then click Close.