We are here to ensure you have a positive customer experience!
We provide technical support to assist customers in the use and understanding of all PACS products. Both internet-based and phone support is available to our customers Monday through Friday (excluding Holidays), 8:00 am to 5:00 pm.
We have a separate business phone line and support phone line so we may direct you QUICKLY to your desired party.
Please use the business line at 972-881-1858, if you have a:
- Training request
- Sales/quote request
- Implementation/project update
- Speak to an Executive
- Dial the Operator
There are two ways to contact Support:
Team Support – Harris Govern uses a tool called TeamSupport to track support requests. This tool also has chat features integrated so you may chat with a support specialist. Please click the link below to log in to your TeamSupport account.
Support Phone Line – To contact support, call 972-265-7300 and select 1 for Support. This will connect you to an available support representative. If you leave a message in the Support Voice Mail, this will automatically create a TeamSupport ticket for you. If you desire to speak to a specific support representative, please review the list below:
- Angela Keeton, VP Support ext. 77200
- Randy Sprouse, Support Manager ext. 77216
- Ryan Ramsey, Systems Manager ext. 77218
- Amy Hill, Support ext. 77223
- Ashley de Villeneuve Reed, Support ext. 77222
- Ashlee Peeler, Support, ext 77224
- Becky Oliver, Support ext. 77205
- Brandon Hartwell, Support ext. 77283
- Cornelius McCune, Support ext. 77209
- Essie Flowers, Support ext. 77211
- Jason Hunter, Support ext. 77255
- Bryan Lloyd, Systems ext. 77295
- Michelle Ortiz, Support ext. 77214
- Roger Sha, Systems ext. 77293
- Roy Holcomb, Support ext. 77217
- Steve Ahrens, Support ext. 77220
- Suzanne White, Support ext. 77281
- Virginia Jackson, Support ext. 77221