We are here to ensure you have a positive customer experience!

We provide technical support to assist customers in the use and understanding of all PACS products.  Both internet-based and phone support is available to our customers Monday through Friday (excluding Holidays), 8:00 am to 5:00 pm.

Attention: If you are a taxpayer needing assistance filing your protest online, you will need to contact your local Appraisal District. Their contact information will be on your Appraisal Notice that was mailed to you or you can select your county by visiting the Texas Comptroller’s County Directory located here: https://comptroller.texas.gov/taxes/property-tax/county-directory/

There are two ways to contact Support:

Team Support – Harris Govern uses a tool called TeamSupport to track support requests.  This tool also has chat features integrated so you may chat with a support specialist. Access TeamSupport here.

Support Phone Line  – To contact support, call 972-265-7300 and select 1 for Support. This will connect you to an available support representative. If you leave a message in the Support Voice Mail, this will automatically create a TeamSupport ticket for you. If you desire to speak to a specific support representative, please review the list below:

  • Angela Keeton, VP Support
  • Randy Sprouse, Support Manager
  • Abigail Thomas, Mobile Support
  • Amy Hill, Support
  • Ashley de Villeneuve Reed, Support
  • Becky Oliver, Support
  • Brandon Hartwell, Support
  • Bryan Demerath, Support
  • Cornelius McCune, Support
  • Essie Flowers, Support
  • Jason Hunter, Support
  • Bryan Lloyd, Systems
  • Michelle Ortiz, Support
  • Robert Kinsall, Systems
  • Roger Sha, Systems
  • Roy Holcomb, Support
  • Steve Ahrens, Support
  • Suzanne White, Support
  • Virginia Jackson, Support